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Status Future consideration
Categories Integrations
Created by Mikko Kylmälä
Created on Sep 27, 2019

Ability to push updates to integration that has come from another integration

Long story short.

Our company uses Jira for Customer Service ticketing system and Development team uses Azure DevOps. In between we have Aha! where all features and roadmap is managed.  When we take bug fix or improvement task from Customer Service and send it to Azure all works fine and we can put it in the roadmap.

When something changes in Azure DevOps or in Jira all stops in Aha!. Only way to get this information updated between all systems is that in every Feature All fields should be resent manually This means that multiple features should be looked daily if there is any changes and choose resend all fields . This manual labor isn't what we are hoping to do.

Because this isn't working like it should people are using various other methods (emails, chats, breathing to developers neck etc..) and mostly changes doesn't get updated in ticket or I as and product manager don't know what is going on...

For these cases we hope that there could be setting in Aha! integrations so we could choose if we wanted to send updates to another integrations when Aha! is updated from another integration. This would be major help to keep all information insync in one place (Aha!)

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