Include clicked articles and search IDs in analytics exports for knowledge base analytics

What is the challenge?

• Users cannot identify the article clicked for each search and connect it to a search ID in analytics reports

What is the impact?

• Knowledge base managers cannot easily investigate queries that lead visitors to irrelevant articles.

Describe your idea.

• Include the query, search ID, and clicked article in search analytics reports and exports.

• Include searches with no clicks and associate multiple clicks with the same search ID.