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Share your product feedback

Status Future consideration
Categories Knowledge bases
Created by Emily Steel
Created on Oct 30, 2026

Allow users to control title and heading weighting

What is the challenge?
  • Title matches count double body matches, but users cannot adjust this weighting. Headings are treated as body text.

What is the impact?
  • Users cannot prioritize title and heading matches when those better identify the relevant article.

Describe your idea.
  • Allow administrators to configure the relative weighting of title, heading, and body matches.

  • Attach files
  • +1