Display PDFs inline in knowledge base

What is the challenge?

• In published knowledge bases, PDF documents used to display inline. But on some mobile browsers, only the first page would appear and users could not scroll through the rest of the document. To avoid that broken experience, inline viewing on mobile was replaced with a link that opens the PDF in the device's native viewer.

What is the impact?

• Users have to take an extra step to open PDFs in a separate viewer.

Describe your idea.

• Explore a solution that restores inline PDF viewing in published knowledge bases, so users can read multi-page documents directly on the page across devices.