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Share your product feedback

Status Future consideration
Created by Guest
Created on Jun 23, 2026

CSV user import in-app help text for SSO

What is the challenge?

  • If the user existed previously and was deleted, the identify provider is not set from the CSV import as instructed per the in-app "What fields can I import" (screenshot below).

What is the impact?

  • This results the user being set to login via password when not intended. This requires a manual step to then change the user to login via the configured SSO configuration.

Describe your idea.

  • Convey in the in-app help text that this requires changing the CSV import mapping from "Identity provider id" to "Using SSO", which takes 0 or 1. Setting it to 1 will set the user to use the configured SSO setting.


Current in-app help text for the identify provider id for importing:

  • Attach files