Polls: Custom sender email

What is the challenge?

• When sending a poll to users/customers, the email shows as coming from feedback@aha.io.

What is the impact?

• Poll email goes directly to trash.

• Users/customers might not recognise the sender or mistake it for spam/phishing.

  • Result would be not enough engagement or inaccurate data.

Describe your idea.

• Add the ability to assign a custom sender address for polls.

• This can happen in one of two ways:

  • 1. The ability to add an existing email address from the organization to a poll. Either the user's (creating the poll) actual work email address or a general address from the org. assigned to Aha! Ideas.

  • 2. The ability to customise either the email sender name before the "@" to reflect the org. or the ability to customize the name after the "@." For example [organization]@aha.io, or feedback@[organization].io.