Capacity planning - scheduled change overrides personal schedule and ignores non-working days

What is the challenge?	When a user has configured non-working days in their personal schedule they will be ignored if there is (or has ever been) a scheduled change that applies to that user
What is the impact?	Capacity planning shows the wrong data and ignores non-working days
Describe your idea	At a minimum when there is a scheduled change for a user we need to also check whether they have additional non-working days in their personal schedule and include them if found Ideally we would fully reconcile any differences in working hours and working days as well

What is the challenge?

When a user has configured non-working days in their personal schedule they will be ignored if there is (or has ever been) a scheduled change that applies to that user

What is the impact?

Capacity planning shows the wrong data and ignores non-working days

Describe your idea

At a minimum when there is a scheduled change for a user we need to also check whether they have additional non-working days in their personal schedule and include them if found

Ideally we would fully reconcile any differences in working hours and working days as well

ADMIN RESPONSE

Feb 4, 2026

We fixed an issue where scheduled team changes could incorrectly override a person’s individual schedule.
Personal non-working days are now respected correctly, and scheduled team changes no longer permanently override individual schedules. This ensures capacity calculations remain accurate over time.

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Capacity planning - scheduled change overrides personal schedule and ignores non-working days