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Status Already exists
Categories Whiteboards
Created by Jason V
Created on Sep 9, 2025

Fix Whiteboard to enable gestures with a touchpad like it used to

What is the challenge?

I'm not longer able to scroll down. Until recently, I could use two fingers on a touchpad and move them down to scroll down and move them up to scroll up on a whiteboard. Now, it reduces and enlarges. The only way I can move up and down in a whiteboard is with the arrow keys or the hand/pan tool.

Scroll right and left with two fingers works fine but scrolling up and down does not. Now, pinch to zoom and two fingers up and down reduces and enlarges.

What is the impact?

This is much less efficient than it used to be and takes longer for me to do what I need to within whiteboards, which I use frequently.

Describe your idea

Revert Whiteboard back to how it used to work with common gestures, specifically scrolling up and down. Common gestures should be: single-finger tap to left-click, two-finger tap to right-click, two-finger scroll to navigate pages, pinch-to-zoom to enlarge or reduce content.

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  • Admin
    Sarah Moisan-Thomas
    Sep 10, 2025

    Thanks for reporting this issue, our customer success team has reached out directly to help troubleshoot!