Improve Webhook Processing Speed & Consistency

At times, events captured by the webhook can take up to an hour to be received. This delay is inconsistent - sometimes responses are near real-time, other times significantly slower.

Delays in receiving webhook events impacts downstream automations and data synchronization.

We utilize custom automations that the native automation tool cannot support.

For example, we have two portals linked to two separate workspaces. While ideas from both portals can be linked to the same features, the required status synchronization depends on which workspace the idea belongs to. We handle this unique case entirely through webhook events. If there’s a delay in receiving a feature status change event, the corresponding idea status update is also delayed.

Improve the webhook processing engine to ensure consistent, low-latency delivery of events, similar to that of the Jira webhook which is consistently fast. The goal is to deliver webhook events in near real-time regardless of system load.