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Status Future consideration
Categories To-dos
Created by Dominique Tjondro
Created on May 23, 2025

Update Approval Status Functionality

What is the challenge?

When I create an Approval and include multiple Approvers on the ticket, if one of the Approvers "Rejects" the request, it deletes the Approval from all the other approvers' queues.

What is the impact?

Having one approver reject disables all others from reacting.

Just because one approver "Rejects" the request, doesn't mean all the approvers have the same opinion. I want each individual approver to be able to provide their feedback (whether it's an Approve, Approve with Changes, or Reject).

Describe your idea

Update the workflow for a Reject on approvals so that the Reject status does not close the approval out for everyone on the ticket. Ideally, an approver can "Reject' and it does not impact other approvers' ability to action on the approval.

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