What is the challenge? |
PMs need to follow up with customers on the feedback they hear during an interview. Currently this would be a very manually process. When an idea ships, see if any interviews are tied to the idea or feature on the research tab. Then email those participants. |
What is the impact? |
Follow-up will often not happen, leaving customers dissatisfied and unaware of new features that they asked for. |
Describe your idea |
When linking an interview to a record, provide an option to subscribe the participants to the related idea(s). |
You can now subscribe participants to new ideas that come up during your conversation so they get status updates automatically.
https://www.aha.io/blog/invite-customers-who-submit-product-ideas-to-research-studies