What is the challenge? |
For large scale implementations it requires a blend of general Aha! documentation and internally created documentation to provide users with a complete picture. In app we are limited to only Aha! resources |
What is the impact? |
As we use customized terminology and have explicit guidance on record standards we often find users unsure where to go. |
Describe your idea |
As Account administrators we'd like the ability to add custom links into the help menu under support or resources. Submitting a ticket to the internal admins is preferred over contacting the Aha! team for most items. Additionally we'd like to make our internal knowledgebase as easily accessible as the Aha! created one. |