What is the challenge? |
It is possible for users to indirectly watch records by watching some of its parents, as described here. |
What is the impact? |
From time to time, we receive support requests asking why the customer is receiving email notifications for a particular record if they don't show up as watchers for it. |
Describe your idea |
I think having a section somewhere in the notification email labeled "Why am I receiving this?" with an explanation along the lines of "You are receiving this email because you are a watcher on Release ABC-R-123" would go a long way helping them understand why they're getting that particular email. |