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Status Future consideration
Categories Knowledge base
Created by David
Created on Aug 20, 2024

Enable knowledge base header bar links to open in new tab

What is the challenge?

Selecting a button in a knowledge base header navigation bar navigates away from the KB if the link is external

What is the impact?

Users are confused--e.g., if the external link is to a form to provide feedback about the KB and requires reference to the page the user was viewing

Describe your idea

In the navigation settings, include an option for a link to open in a new tab

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