Skip to Main Content
Status Future consideration
Categories Knowledge base
Created by Guest
Created on Jul 3, 2024
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit A-I-15773 Report on Document engagement metrics such as page views.

Ability to see who viewed a Knowledge Note Merged

What is the challenge?

I have spent the last few months creating documentation as requested by our business partners. I now want to circle back and see who has seen a page and when (the support team, customer success, etc.)

What is the impact?

If no one is viewing my knowledge base then I don't need to keep filling it out. If a topic is super popular then I would know to keep adding to it.


If I have "how to" support cases submitted to my product team, I would be able to see if support viewed my resource before escalating the customer issue to product.

Describe your idea

Add the ability to view who has seen a note in the knowledge base and when they viewed it (the date)


Note sure if this would be the knowledge base or notes.