RELATED IDEAS
Analyze feedback from other sources
Who would it benefit? |
PMs with large volumes of feedback in unstructured content, like calls, support tickets, reviews. |
What is the challenge? |
It can be hard to know what customers need - customers often do not reach out to share all their feedback, challenges, and ideas. There are mountains of data already available, but PMs are not able to sift through it all manually. |
What is your idea? |
Analyze data like support tickets, notes, and reviews from various sources, using a spreadsheet/CSV import or integration. Surface top product feedback themes and feature requests. Search or ask a question like "What are the top challenges with the Slack integration?" Use these insights to create and prioritize ideas. |
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ADMIN RESPONSEDec 15, 2025
You can now set up feedback webhooks to automatically bring customer interactions into Aha! Ideas from any application that supports webhooks (such as Freshdesk, HubSpot, or Gainsight). Then the Aha! AI assistant will detect new feature requests and log ideas for consideration. Use AI to detect themes, find insights, and ask questions.
Take a closer look at how to gather more feedback in Aha! Ideas here: https://www.aha.io/blog/expand-customer-feedback-collection-from-sales-and-support-tools
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