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Status Future consideration
Categories Ideas portal
Created by Jerimiah Rudden
Created on Mar 28, 2024

Notification when admin response edited

What is the challenge?

We are using the admin message as a change log to provide customers a history of what is going on behind the scenes with an idea until it becomes a feature. Updates to the admin message do not provide a notification to the voters and subscribers, only when an admin message is added. We would like the ability to generate a notification whenever the message is updated

What is the impact?

Customers are not notified when the message is updated so they only see updates when they look at the idea directly without any prompting.

Describe your idea

Either a general notification sent whenever the admin message is updated or a toggle to turn on notifications for any update to the admin message.

    Mar 29, 2024

    Good news – there is an easy solution for now. To send a notification for an updated admin response, delete the previous response and add a new one. We will consider improving this in the future, but it is not likely in the near term as there is a workaround.

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