What is the challenge? |
The "Last active date" is used to determine account usage and also to detect possible data integrity issues. It is also use to report on and enforce standards for an account. When this date changes we need to know what changed so that we can ensure appropriate action is taken, today it can change without an entry in the History of the record so we have no way to determine what changed on the record, the date just indicated to us that it changed. |
How would you solve it? |
For every change that updates the "Last active date" create an entry in the History of the record detailing the change to the record. |
What impact would it make? |
This would allow admins and champions to understand the usage of Aha!, tracking all changes to records so they can ensure data integrity and address when standards are not being followed. |