What is the challenge? |
Aha! has a lot of fields and it is not always clear what they are do or are used for. For example: "record last active" -- This does not just return the date a record was updated but also the date any of its related child records were updated. |
How would you solve it? |
Create a KB article which lists the fields and explains how they work. |
What impact would it make? |
Having a system field list would allow users to quickly identify what each field is used for. |