Who would benefit? |
Users, new users |
What impact would it make? |
Very helpful in terms of assisting overall learning. Could easily find things that didn't make sense the first time discovered or that retrospectively seem more relevant than expected. |
How should it work? |
A logged in user would have all knowledgebase searches tracked. Add a way to view the history, including the articles viewed and date viewed, so a user can easily browse backward to find relevant articles. |