Who would benefit? |
All using pivots for performance metrics |
What impact would it make? |
Nuanced conversation in metrics is crucial for effective metrics |
How should it work? |
Replace current option of "average" with other statistical options. For example, if a product group was trying to improve the time it takes an idea to move to an end status, the average does not give a good picture of what most customers went through to have their idea heard. In that example, the median gives a better idea of how long most ideas took to pass through the idea-feature pipeline. |