RELATED IDEAS
Add ability to add proxy votes through API
I'm a Zendesk Administrator for a company which uses Aha. We're currently attempting to determine a method for adding votes to feature requests which we create from the zendesk-aha integration. However, we cannot pull user information from our Zendesk account as it is protected information as defined by regulatory bodies. We've found, even with the correct setup, the user email requesting the feature request is pulled into aha. For that reason, we're hoping to use proxy votes, but as you can imagine this is an undue burden on our support team to login to aha and select proxy vote each time we receive an additional request for a feature.
It would be great if we could use the API to push proxy votes onto ideas.
It would be great if we could use the API to push proxy votes onto ideas.
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ADMIN RESPONSESep 14, 2022
The Aha! API has been extended to support proxy votes. You can learn more in the API Guide.
This is blocking our adoption of Aha Ideas! by our sales team since their tool cannot send proxy votes to Aha. Their tool is used to track feature requests across the company (includes those who haven't yet adopted Aha! and to submit general feedback to their team). They can add customer organizations to feature requests with this tool, but we can't send the orgs to Aha to the Ideas portal. I was researching whether this was possible and didn't see anything for this in the API.
You can use the API to:
Create an organization
Update an organization
Delete an organization
Retrieve an organization's details, including its vote count
Vote on an idea (endorsement) by referencing the portal user or the Ideas user
Retrieve a list of votes for an idea, including the organizations (proxy votes)
However, you cannot (as far as I can tell by reading the API docs):
Add a proxy vote for an organization
Delete a proxy vote
Update a proxy vote (e.g., description)