RELATED IDEAS
Show custom field names on integration errors
When there's an integration sync error with Jira on a custom field, Aha shows something like this: 'customfield_19011': Please fill out required fields
The identifier 19011 has no meaning to us, as Aha doesn't expose a mapping of our custom field names to identifiers.
Instead, please show the name of the custom field that had the error, e.g. Custom field "Type of work": Please fill out required fields. That will allow us to self-diagnose the problem.
© 2024 Aha! Labs Inc.•All rights reserved
We've run into this issue twice in the last month or so, and both times the solution was eventually for our internal Jira admin to resolve something on that side of the integration. Would be much more efficient to be able to go straight to that step from the error message instead of relying on Aha support to translate the internal ID into an actual field name.