Streamline the way that we create a text-link to a different page in a Knowledge Base
What is the challenge? Creating a link from one topic to another takes too much time. Currently, you need to: 1) Go to the destination topic and copy its URL, 2) Return to the topic in which you want to create the link, 3) Select the text to be li...
David Yelenchic
5 months ago
in Knowledge base
0
Future consideration
What is the challenge? When creating documentation to share in a Knowledge Base, sometimes you want to include information from another site. Currently you have to either : Copy and paste that content into the KB, so you have to maintain it in two...
What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...
Stop Aha from going to the top of the page when refreshed.
What is the challenge? I'm deep into a page making changes. Aha refreshes, and the top of the page is displayed. Now I have to find where I was working. What is the impact? Extra time, work and frustration Describe your idea When a refresh occurs,...
Mark T
about 1 month ago
in Knowledge base
0
Future consideration
What is the challenge? Users who want to further customize their KB contents want more flexibility. What is the impact? This would give KB users more options in terms of the content they can add and how it is presented. Describe your idea Add the ...
Maria Plotkina
7 months ago
in Knowledge base
0
Future consideration
Knowledge base page publishes automatically once approved
What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...
Aaron Weinberg
6 months ago
in Knowledge base
2
Future consideration
The knowledge base needs a search and replace function.
What is the challenge? When editing other people's writing, many mistakes are repeated (e.g., two spaces after a period; "&" instead of "and"). What is the impact? Have to manually fix each one. This approach is tedious and slow. Describe your...
Mark T
5 months ago
in Knowledge base
1
Future consideration
What is the challenge? We would like to use a Knowledge Base for external user access; however, without the ability to use our branded font, it is a challenge What is the impact? Misalignment with branding materials Describe your idea We would lik...
Jeff Bye
8 months ago
in Knowledge base
0
Future consideration
What is the challenge? Non-English speaking users need to access content in a KB. Currently a separate KB must be generated in each applicable language. How would you solve it? Provide KB translation. What impact would it make? Allow non-English s...
Don't show the option to download videos in a shared KB
What is the challenge? Some customers with a private knowledge base do not want their users downloading videos. What is the impact? Allowing users to download content increases the likelihood that is shared with users who shouldn't have access to ...
Emily Yankush
8 months ago
in Knowledge base
0
Future consideration