Ideas

What is the challenge? When filtering API requests related to ideas and/or votes, it is not currently possible to filter by a specific organization associated with those votes. What is the impact? It is common to need to review lists of id...

What is the challenge? We are using the Organisation data for maintaining information related to our customers, such as ideas etc. When we need to communicate with a customer regarding something such as an update that affects them, usually they ...

What is the challenge? Remembering to link the initiative to the idea after both have been created and having to click the Related link to view the initiative What is the impact? Adding steps in the idea creation process Describe your ...

What is the challenge? A team might want to report on the number of proxy and normal votes for an idea next to each other in the same report, and filter the ideas in the report to those that have had at least one proxy vote. Currently this isn't...

What is the challenge? Support agents creating linked ideas from Zendesk tickets need to work more quickly. Drafting descriptive titles to ideas can be a slowdown. What is the impact? Ideas are created with titles from Zendesk tickets (whi...

What is the challenge? It is technically possible to create themes at a workspace line level, either via moving a workspace-level theme to a line or navigating to the line while in the Theme details view and creating one there. What is th...

What is the challenge? Currently when you click the "Link idea" button in the Zendesk widget, it automatically searches for ideas based on the subject line of the email. What is the impact? This rarely pulls up the correct idea to link to....

What is the challenge? Teams are usually able to visualize record relationships within reporting, with idea Themes the only options are the idea and workspace records. What is the impact? Teams are able to create relationships between themes and o...

What is the challenge? Idea categories are commonly used as a trigger for an automation - for example, assign idea to a specific Aha! user based on the idea category. When you use the categories field in an automation, the hierarchy of categories ...

What is the challenge? Our team often associates a group of ideas, but they may not be similar enough to merge. We love the "Analyze with AI" function, but it can be tedious to get all of the ideas linked to one idea in the area that allows us to ...