Discovery
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5
VOTE
Allow uploading of images to interview transcripts
What is the challenge?
Currently, images cannot be uploaded to an interview transcript, though audio/video/documents can. If an interviewee is discussing their particular setup or making sketches to support the discussion, the interviewer will o...
0
Future consideration
2
VOTE
Add "Image" option for contacts
What is the challenge?
For product team members who conduct a large volume of user interviews, it is challenging to keep track of the large number of participants and who was spoken to in which interview. A visual reminder of the participants th...
0
Future consideration
3
VOTE
3
VOTE
In Discovery, allow AI-generated interview sentiment to be editable
What is the challenge?
Currently the AI sentiment is not editable.
What is the impact?
It cannot be further refined by the researchers.
Describe your idea
This field should be editable, just like the AI-generated summary.
0
Planning to implement
2
VOTE
Support script templates for different user types/personas in the same study
What is the challenge?
Currently a study can only have one script. Interviewing different user types/personas can often require a different interview structure with persona-specific questions. Currently, this has to be built into a single script...
0
Future consideration
2
VOTE
Add more than 5 goals to a Discovery Study
What is the challenge?
Currently you can only have 5 goals defined for a study.
What is the impact?
It is not possible to capture additional goals for a single study for larger studies with many goals defined
Describe your idea
Incre...
0
Likely to implement
2
VOTE
Citation links to AI-generated Discovery insights
What is the challenge?
Users want to easily be able to trace why AI provided certain insights so they can be assured of AI accuracy.
What is the impact?
By connecting responses to real data, citation links build trust and confidence in AI-...
0
Future consideration
2
VOTE
Identify customer pain points from Zendesk tickets > use to schedule Discovery interviews
What is the challenge?
Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...
0
Future consideration
2
VOTE
When scheduling interviews, allow for a custom interview duration
What is the challenge?
Currently when setting up a scheduling link for an interview, the "Interview duration" field only has 4 options:
15 minutes
30 minutes
45 minutes
60 minutes
What is the impact?
Custom timeframes, particula...
0
Planning to implement
6
VOTE
Record and share clips from customer interviews
What is the challenge? When reviewing and analyzing interviews, I want to clip moments from interviews so I can easily share then with my team and stakeholders. It is not easy to share a section of the video where a customer describes the challeng...
0
Future consideration
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