Knowledge bases
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3
VOTE
When creating or publishing a knowledge base, group document selection by workspace
What is the challenge?
When viewing documents that have the same name and prefix and documents may have moved between workspaces, it's difficult to tell which workspace the document actually resides in.
What is the impact?
Users cannot rel...
0
Future consideration
1
VOTE
Customize placeholder for Knowledge search
What is the challenge?
Currently, the text that appears inside the Knowledge Base search box is static and cannot be customized.
What is the impact?
Because the text can't be tailored, users might not fully understand how to interact with ...
1
Future consideration
3
VOTE
2
VOTE
Add ability to filter the parent of a Document in reporting
What is the challenge?
Right now you can report on Documents, and report on document "Parent Name" but not filter on that field
What is the impact?
We would like to be able to report on ToDos against documents (which we can do) but filtere...
1
Likely to implement
3
VOTE
4
VOTE
Allow AHA Knowledge's Preformatted object to Copy Code Snippet
What is the challenge?
Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...
0
Future consideration
8
VOTE
Ability to support kb URLs with custom subdirectories (slugs) for different user groups/languages
What is the challenge?
We have several documentation sets in Aha! Knowledge serving different user groups and languages, but right now we can only configure a single base URL for each knowledge base. We need to publish different content (sometim...
0
Future consideration
1
VOTE
Add ability to control the number of levels shown in a table of contents
What is the challenge?
The Knowledge Base allows formatting of up to 6 heading levels. These will currently all show in a table of contents. This is too many
What is the impact?
The table of contents becomes way too long where most people ...
0
Future consideration
1
VOTE
Add expandable blocks to the Knowledge Base
What is the challenge?
To keep the logical flow of a page easy to follow it is useful to be able to hide details, perhaps a code block, or a detailed explanation
What is the impact?
The wiki ends up with long pages which are hard to read
...
0
Likely to implement
9
VOTE
Add AI query and summarization tools to the backend of Aha! Knowledge for internal authoring
What is the challenge? AI summaries exist on the frontend for customer use, but there’s no equivalent for writers working in the backend. What is the impact? Writers can’t easily query existing content, identify where updates are needed, or scale ...
0
Future consideration
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