Knowledge bases

Showing 19

Need a UI indicator to point to the AI Search feature for readers

What is the challenge? The AI search feature in Aha Knowledge is great, but we have no sophisticated/easy way to point to it. There's no UI indicator for our customers, so it's not getting used. What is the impact? This should help a lot with tick...

Jeremy Bruno about 2 months ago in Knowledge bases 0 Shipped

3 VOTE

Reduce the Amount of Time for the "Publish" Button to Appear

What is the challenge? Towards the end of a documentation project, many quick, minor edits are usually made on multiple pages. We have to wait 15 seconds for the Publish button to become available after the change. What is the impact? Wasted time ...

David Yelenchic 2 months ago in Knowledge bases 0 Shipped

2 VOTE

Make the Preview button available for all users with edit access to Aha Knowledge

What is the challenge? We have editors working in Aha! Knowledge that would like to use the Preview button even if they don't have access to publishing, but the two seemed to be tied. What is the impact? Allows all editors to get a look at what th...

Jeremy Bruno 2 months ago in Knowledge bases 0 Shipped

2 VOTE

Add option to keep individual document header images proportional across screen sizes

When you add an individual header image to a published Knowledge base article, the image will shift depending on the end user's monitor and screen size, sometimes covering up important visuals. There is a "Proportional" option for the overall KB b...

Maria Plotkina 4 months ago in Knowledge bases 0 Shipped

2 VOTE

Add command to duplicate a knowledge base.

What is the challenge? Need to create many KB; would like to create one as a standard and then create the others by duplicating that first one. What is the impact? Saves a lot of work/time. Describe your idea Create command to clone one perfect KB...

Mark T 5 months ago in Knowledge bases 4 Shipped

2 VOTE

Convert HTML entities in AI search results

What is the challenge? In AI search results for a knowledge base, HTML entities in document titles are not rendered as the intended character. AI search results: "According to the Preferences & Settings article:... " Actual document title:...

David 5 months ago in Knowledge bases 0 Shipped

1 VOTE

Allow Setting the Knowledgebase Homepage Meta Title

What is the challenge? The knowledgebase title is set to "Home Page" and cannot be customized. What is the impact? Vague title in the browser tab, SEO Describe your idea A field to set the title of the KB homepage

Daniel Radman 5 months ago in Knowledge bases 0 Shipped

1 VOTE

Move to front confirmation to delete comment conversation

What is the challenge? In a note, if you expand an image to a modal pane and then delete a comment conversation on the image, the confirmation to delete the conversation appears behind the image modal pane but remains hidden from the user, who onl...

David 6 months ago in Knowledge bases 0 Shipped

1 VOTE

Embed Loom videos in a note

What is the challenge? Videos created in Loom need to be shared in a KB. Currently they cannot be embedded directly in a note. What is the impact? The user must download the video from Loom and upload it to Aha! Videos are then stored in two diffe...

Emily Yankush 6 months ago in Knowledge bases 0 Shipped

5 VOTE

Set up multiple authentication methods to access the same knowledge base

What is the challenge? Currently it is possible to configure (SSO) for KB's but only one SSO, which makes it difficult to share a KB with multiple internal or external groups. What is the impact? This is confusing our internal users and a potentia...

Simone Bilton 7 months ago in Knowledge bases 0 Shipped

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