What is the challenge? Need to create many KB; would like to create one as a standard and then create the others by duplicating that first one. What is the impact? Saves a lot of work/time. Describe your idea Create command to clone one perfect KB...
What is the challenge? In AI search results for a knowledge base, HTML entities in document titles are not rendered as the intended character. AI search results: "According to the Preferences & Settings article:...
" Actual document title:...
Allow Setting the Knowledgebase Homepage Meta Title
What is the challenge? The knowledgebase title is set to "Home Page" and cannot be customized. What is the impact? Vague title in the browser tab, SEO Describe your idea A field to set the title of the KB homepage
Move to front confirmation to delete comment conversation
What is the challenge? In a note, if you expand an image to a modal pane and then delete a comment conversation on the image, the confirmation to delete the conversation appears behind the image modal pane but remains hidden from the user, who onl...
What is the challenge? Videos created in Loom need to be shared in a KB. Currently they cannot be embedded directly in a note. What is the impact? The user must download the video from Loom and upload it to Aha! Videos are then stored in two diffe...
Set up multiple authentication methods to access the same knowledge base
What is the challenge? Currently it is possible to configure (SSO) for KB's but only one SSO, which makes it difficult to share a KB with multiple internal or external groups. What is the impact? This is confusing our internal users and a potentia...
Widen input box when editing identity provider name
What is the challenge? When editing the name of an existing identity provider, the input box is barely 5 characters wide. See attached screenshot. What is the impact? It's extremely difficult to edit any name longer than just a few characters. Des...
What is the challenge? In the 'Create Knowledgebase' wizard, it's possible to move to each step by selecting the tabs across the top even if the 'Next' button is disabled. If you don't populate the Document tab, and then from the last ('Color') ta...
Allow knowledge bases to be embedded in webpages and products
What is the challenge? Currently you cannot add a knowledge base to a webpage or web-based product. What is the impact? This means users need to navigate to a separate webpage from what they may already be using. Describe your idea Allow ability t...
What is the challenge? When retrieving document data through the API, tags are not included What is the impact? API users Describe your idea Include tag data when using the API for documents