Knowledge bases

What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...

What is the challenge? In a knowledge base document, in a code block with the preformatted style applied, there's no option to select JSON as the format. JSON content is frequent in knowledge base documents, especially about API functionality. Wha...

What is the challenge? End users don't always know to go to the knowledge base for answers to their questions, so they reach out to support. It would be helpful to expose a small search widget inside of another product, so that end users have e...

What is the challenge? It can be helpful to share PDF with your audience/stakeholders for use cases such as: Forms Scanned documents Heavily formatted documents However, today they can only be shared as a link to download a document. What is the i...

What is the challenge? having to manually replace current year in KB What is the impact? wasting time and effort multiple times for something a computer should do Describe your idea Using a variable to insert the current year in the footer (or els...

What is the challenge? Copying labels What is the impact? Ineffienct to reuse labels in documents Describe your idea Make it copy-able!

What is the challenge? having to use the whteboard to create from scratch a template for a product biref What is the impact? a roduct person in a mangerial prositions produces a lot of prodct artifacts per month, including Product Briefs andPRDs D...

What is the challenge? Currently, notes contain shortcuts for areas throughout the note but the Agenda and Notes button both take the user to the same area What is the impact? The buttons are duplicative Describe your idea Remove the Notes button

I have an existing library of content in OneNote. I'm exploring Aha! Develop to manage my product development, and would like to migrate my OneNote pages into Aha! Develop.

What is the challenge? Within the same product, certain roles (like an admin) have access to do things that other roles cannot. It would be helpful to only show KB content applicable to that individual without creating multiple KBs. How would you ...