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Knowledge base

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Knowledge base page publishes automatically once approved

What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...
Aaron Weinberg 5 months ago in Knowledge base 2 Future consideration

Template for a product brief and a PRD

What is the challenge? having to use the whteboard to create from scratch a template for a product biref What is the impact? a roduct person in a mangerial prositions produces a lot of prodct artifacts per month, including Product Briefs andPRDs D...
Guest 6 months ago in Knowledge base 0 Future consideration

It would be beneficial if to-do's had sorting functions.

What is the challenge? I want to use to-do's to manage my team activities What is the impact? Manually sorting by due date is time consuming and can result in missed deadlines Describe your idea Introduce a sort feature to to-do's. My previous sys...
Guest 6 months ago in Knowledge base 2 Future consideration

Schedule when a document will be published to a KB

What is the challenge? You need to manually publish Knowledge base updates. What is the impact? If you are planning a release or something similar you may want to publish the updates to go out automatically. Describe your idea Add ability to sched...
Chris Quigley 6 months ago in Knowledge base 0 Future consideration

Add option to customize CSS to the KB

What is the challenge? Customers who want a tailored KB experience for users want options to further customize this. What is the impact? This would allow customers more flexibility to customize their KBs to their own brand and the experience they ...
Maria Plotkina 6 months ago in Knowledge base 0 Future consideration

Add ability to add HTML blocks to the KB

What is the challenge? Users who want to further customize their KB contents want more flexibility. What is the impact? This would give KB users more options in terms of the content they can add and how it is presented. Describe your idea Add the ...
Maria Plotkina 6 months ago in Knowledge base 0 Future consideration

Expand Knowledge Base to enable in-app notifications in MY app

What is the challenge? Updates and notifications to the Knowledge Base rely on a user being logged in to the Knowledge Base itself to see these. What is the impact? Updates won't be shared in the way I want them to be. Describe your idea Users are...
Sophia Papadopoulos 6 months ago in Knowledge base 2 Future consideration

Install new fonts for Knowledge Base

What is the challenge? We would like to use a Knowledge Base for external user access; however, without the ability to use our branded font, it is a challenge What is the impact? Misalignment with branding materials Describe your idea We would lik...
Jeff Bye 6 months ago in Knowledge base 0 Future consideration

Don't show the option to download videos in a shared KB

What is the challenge? Some customers with a private knowledge base do not want their users downloading videos. What is the impact? Allowing users to download content increases the likelihood that is shared with users who shouldn't have access to ...
Emily Yankush 7 months ago in Knowledge base 0 Future consideration

Public Users Watch and Subscribe to Knowledgebase Articles being Published.

What is the challenge? We would like to use Knowledgebase Advanced to track things like User Documentation, FAQs, and Release Notes and make this available publicly. However we need a way to disseminate this information to our users who have want ...
Guest 7 months ago in Knowledge base 0 Future consideration