Knowledge bases
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5
VOTE
Bulk import from HTML or JSON into notes
What is the challenge? Moving from a different KB source into Aha! Knowledge requires manual copying, pasting, and reformatting. How would you solve it? An import tool that accepts HTML or JSON would speed up this process. What impact would it mak...
1
Future consideration
4
VOTE
Links to a Specific Heading on a Different Page Not Always Working
What is the challenge? A given link on page A is supposed to take the user to a specific heading on page B. Clicking the link displays page B but not to the heading. What is the impact? Users are not taken to the correct information when clicking ...
1
Already exists
4
VOTE
Import knowledge base notes from Zendesk
What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...
0
Future consideration
4
VOTE
Allow team members with Aha! Develop permissions to be able to add and update research notes on features from Aha! Roadmaps
What is the challenge? When features are assigned to a team in Aha! Develop, team members that don't have roadmap permissions can not add additional documentation to the research tab as it attempts to add the notes to the Roadmap level Knowledge B...
1
Future consideration
3
VOTE
Use Lucid and Draw.IO for Diagramming and using diagramms cross solutions
What is the challenge? Creating a TAM - Architecture Diagramm and store it centrally,use it in AHA, use in in Confluence,us it in any other source.... today the diagramm gets copied and stored redundant, makes it a challenge to keep it updated on ...
3
Future consideration
3
VOTE
Salesforce integration with Aha! Knowledge Bases
What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...
0
Future consideration
3
VOTE
Additional custom domain for knowledge base
What is the challenge? 2 different support URLs have been shared with customers of an Aha! customer who wants to use Aha! Knowledge for their support content. They are unable to set up a redirect on their side to redirect traffic from one of their...
0
Future consideration
3
VOTE
2
VOTE
Aha! Knowledge owners should have the ability to create and manage document collections
What is the challenge?
Currently individual Aha! Knowledge add-on users can't create and manage document collections
What is the impact?
Their ability to manage knowledge bases is impacted as it requires a Customization Admin to create and...
0
Future consideration
2
VOTE
Automatic sizing options for knowledge base images
What is the challenge? Inconsistent Image sizes What is the impact? Images when pasted into Knowledge are sometimes too small and expanding the size can cause inconsistent sizes Describe your idea An option to autosize to the width of the publishe...
0
Future consideration
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