Knowledge bases

What is the challenge? When features are assigned to a team in Aha! Develop, team members that don't have roadmap permissions can not add additional documentation to the research tab as it attempts to add the notes to the Roadmap level Knowledge B...

What is the challenge? Moving from a different KB source into Aha! Knowledge requires manual copying, pasting, and reformatting. How would you solve it? An import tool that accepts HTML or JSON would speed up this process. What impact would it mak...

What is the challenge? Aha! Pages (Notes) provide a Status field in the UI, but this field is not available through the API. Because of this, teams cannot automate publishing workflows for documentation, release notes, or knowledge base pages. A...

What is the challenge? Cannot set different individual permission levels for users within the same permission group on Knowledge documents. When workspace document access is set to "Edit" for one group of Reviewers, all Reviewers inherit edit pe...

What is the challenge? After importing a Word doc with many subtopics into a KB, we have to manually create the document's subtopics and sub-subtopics in aha and move the text to each one. What is the impact? A great amount of time to accomplish t...

What is the challenge? 2 different support URLs have been shared with customers of an Aha! customer who wants to use Aha! Knowledge for their support content. They are unable to set up a redirect on their side to redirect traffic from one of their...

Users can download a knowledge base document via their browser. It would be helpful to make this option more prevalent by showing a print option on the knowledge base.

What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...

What is the challenge? Currently, images added to Aha! descriptions can only be resized manually by dragging the image frame. This makes it difficult to achieve consistent sizing, precise layouts, or predictable results—especially when creating ...

What is the challenge? Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...