Knowledge bases
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7
VOTE
Bullet points in callout boxes
What is the challenge? sometimes I have big callout boxes with a bulleted list, but it's not possible to include a bulleted list in there, just in front What is the impact? it would look more organized Describe your idea have the option of a bulle...
1
Future consideration
5
VOTE
When we import a Word doc, aha sets up the topic hierarchy automatically in the KB based on Word styles
What is the challenge? After importing a Word doc with many subtopics into a KB, we have to manually create the document's subtopics and sub-subtopics in aha and move the text to each one. What is the impact? A great amount of time to accomplish t...
1
Future consideration
9
VOTE
Redirect feature to maintain a single link for time-sensitive documents like release notes
What is the challenge? Currently we'll have to change the links on the home page and create or manually redirect new links for our product/support teams to share release notes documents. This is especially problematic for teams that release freque...
0
Future consideration
2
VOTE
Aha! Knowledge owners should have the ability to create and manage document collections
What is the challenge?
Currently individual Aha! Knowledge add-on users can't create and manage document collections
What is the impact?
Their ability to manage knowledge bases is impacted as it requires a Customization Admin to create and...
0
Future consideration
10
VOTE
Public Users Watch and Subscribe to Knowledgebase Articles being Published.
What is the challenge? We would like to use Knowledgebase Advanced to track things like User Documentation, FAQs, and Release Notes and make this available publicly. However we need a way to disseminate this information to our users who have want ...
0
Future consideration
10
VOTE
Embed a webpage within a Note in a KB
What is the challenge? When creating documentation to share in a Knowledge Base, sometimes you want to include information from another site. Currently you have to either : Copy and paste that content into the KB, so you have to maintain it in two...
1
Future consideration
6
VOTE
Automatically update anchor links when heading name is changed
What is the challenge? When we update the text of a heading in Aha! Knowledge, any links to that heading on a page are not automatically updated with the new text, which breaks the link. e.g. This is a heading #this-is-a-heading When I change "Thi...
0
Future consideration
7
VOTE
Add "Increase Indent" and "Decrease Indent" buttons to the Knowledge Base toolbar
What is the challenge? Too many clicks to increase or decrease text/paragraph indent; currently, we have to select those options from the List dropdown What is the impact? Wasted time Describe your idea Add "Increase Indent" and "Decrease Indent" ...
3
Future consideration
8
VOTE
Schedule when a document will be published to a KB
What is the challenge? You need to manually publish Knowledge base updates. What is the impact? If you are planning a release or something similar you may want to publish the updates to go out automatically. Describe your idea Add ability to sched...
0
Future consideration
7
VOTE
The knowledge base needs a search and replace function.
What is the challenge? When editing other people's writing, many mistakes are repeated (e.g., two spaces after a period; "&" instead of "and"). What is the impact? Have to manually fix each one. This approach is tedious and slow. Describe your...
1
Future consideration
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