Knowledge bases

What is the challenge? Within ideas portals you have the option to enter a series of email domains to manage who can authenticate into the portal. What is the impact? This would be a helpful authentication method to allow you to quickly pr...

What is the challenge? Currently, the text that appears inside the Knowledge Base search box is static and cannot be customized. What is the impact? Because the text can't be tailored, users might not fully understand how to interact with ...

What is the challenge? Cannot set different individual permission levels for users within the same permission group on Knowledge documents. When workspace document access is set to "Edit" for one group of Reviewers, all Reviewers inherit edit pe...

What is the challenge? sometimes I have big callout boxes with a bulleted list, but it's not possible to include a bulleted list in there, just in front What is the impact? it would look more organized Describe your idea have the option of a bulle...

What is the challenge? When working with large knowledge base articles, I often need to break them into smaller documents. After copying a note and deleting text, the attachments from the original article are retained—even if they’re no longer use...

What is the challenge? Right now you can report on Documents, and report on document "Parent Name" but not filter on that field What is the impact? We would like to be able to report on ToDos against documents (which we can do) but filtere...

What is the challenge? Currently we'll have to change the links on the home page and create or manually redirect new links for our product/support teams to share release notes documents. This is especially problematic for teams that release freque...

What is the challenge? We would like to use Knowledgebase Advanced to track things like User Documentation, FAQs, and Release Notes and make this available publicly. However we need a way to disseminate this information to our users who have want ...

What is the challenge? While recent updates have improved shortcut functionality, there is still no quick way to insert dates into a document without manually typing them. This is a feature I frequently used in Notion, where typing commands like...

What is the challenge? After importing a Word doc with many subtopics into a KB, we have to manually create the document's subtopics and sub-subtopics in aha and move the text to each one. What is the impact? A great amount of time to accomplish t...