Knowledge base

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Edit the documents in a KB outside of the existing parent line

What is the challenge? Currently when you create a knowledge base , you select the root document to publish. Any child notes nested underneath it are included as well. There is a need to edit the documents in a KB in a broader way. How would you s...

Emily Yankush 10 months ago in Knowledge base / Notes 0 Shipped

4 VOTE

Allow for custom domains for KBs

What is the challenge? Customers would like to configure a custom domain for their KBs. How would you solve it? Allow the user to specify a custom domain, similar to what already exists for ideas portals. What impact would it make? Easier access t...

Emily Yankush 10 months ago in Knowledge base / Notes 0 Shipped

8 VOTE

Publish the same note to multiple KBs

What is the challenge? Currently a note can only be published in a single KB. Users need to publish the same note to multiple KBs when: It is a different audience needing the same info They set up different SSO methods per KB. How would you solve ...

Emily Yankush 10 months ago in Knowledge base / Notes 1 Shipped

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