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My votes: Knowledge base

Showing 25

Allow KB users to give feedback on notes

What is the challenge? Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback. How would you solve it? Add a widget at the bottom of each KB page to ask for feedback. This could...
Emily Yankush 4 months ago in Knowledge base / Notes 1 Future consideration

Install new fonts for Knowledge Base

What is the challenge? We would like to use a Knowledge Base for external user access; however, without the ability to use our branded font, it is a challenge What is the impact? Misalignment with branding materials Describe your idea We would lik...
Jeff Bye 3 months ago in Knowledge base 0 Future consideration

Add ability to add HTML blocks to the KB

What is the challenge? Users who want to further customize their KB contents want more flexibility. What is the impact? This would give KB users more options in terms of the content they can add and how it is presented. Describe your idea Add the ...
Maria Plotkina 2 months ago in Knowledge base 0 Future consideration

Embed a webpage within a Note in a KB

What is the challenge? When creating documentation to share in a Knowledge Base, sometimes you want to include information from another site. Currently you have to either : Copy and paste that content into the KB, so you have to maintain it in two...
Emily Yankush 3 months ago in Knowledge base / Notes 1 Future consideration

Allow knowledge bases to be embedded in webpages and products

What is the challenge? Currently you cannot add a knowledge base to a webpage or web-based product. What is the impact? This means users need to navigate to a separate webpage from what they may already be using. Describe your idea Allow ability t...
Chris Quigley 3 months ago in Knowledge base 0 Future consideration

Disclosure widget in knowledge base documents

What is the challenge? Including in a knowledge base document lengthy text that needs to be available to some users without overwhelming the many users who do not need the text. Including the text is necessary to meet the needs of knowledge base u...
David about 1 month ago in Knowledge base 2 Future consideration

Schedule when a document will be published to a KB

What is the challenge? You need to manually publish Knowledge base updates. What is the impact? If you are planning a release or something similar you may want to publish the updates to go out automatically. Describe your idea Add ability to sched...
Chris Quigley 2 months ago in Knowledge base 0 Future consideration

Multi-language support in KBs

What is the challenge? Non-English speaking users need to access content in a KB. Currently a separate KB must be generated in each applicable language. How would you solve it? Provide KB translation. What impact would it make? Allow non-English s...
Emily Yankush 4 months ago in Knowledge base / Notes 2 Future consideration

Don't show the option to download videos in a shared KB

What is the challenge? Some customers with a private knowledge base do not want their users downloading videos. What is the impact? Allowing users to download content increases the likelihood that is shared with users who shouldn't have access to ...
Emily Yankush 3 months ago in Knowledge base 0 Future consideration

Public Users Watch and Subscribe to Knowledgebase Articles being Published.

What is the challenge? We would like to use Knowledgebase Advanced to track things like User Documentation, FAQs, and Release Notes and make this available publicly. However we need a way to disseminate this information to our users who have want ...
Guest 3 months ago in Knowledge base 0 Future consideration