Knowledge bases

What is the challenge? Users sometimes want to be able to share live Jira views, such as issue trackers with their knowledge base users What is the impact? This will allow important information to be surfaced to users that is not typically stored ...

What is the challenge? It can be helpful to share PDF with your audience/stakeholders for use cases such as: Forms Scanned documents Heavily formatted documents However, today they can only be shared as a link to download a document. What is the i...

What is the challenge? keeping consistent knowledge documents in unified space What is the impact? Describe your idea offer a Knowledge Document Template with Version Control

What is the challenge? Need a template that is repeatable to create a Pilot project with success metrics to test a use case prior to moving to development. Need a spot for assumptions and then post Pilot, what did we find out What is the impact? E...

What is the challenge? Due to recent CSS changes, the padding within callouts is a bit excessive and pushes the icon out of alignment. What is the impact? Looks off compared to the other elements + text blocks on pages Describe your idea I realize...

What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...

What is the challenge? Selecting a button in a knowledge base header navigation bar navigates away from the KB if the link is external What is the impact? Users are confused--e.g., if the external link is to a form to provide feedback about the KB...

What is the challenge? Currently we'll have to change the links on the home page and create or manually redirect new links for our product/support teams to share release notes documents. This is especially problematic for teams that release freque...

What is the challenge? When the TOC is displayed by default expanded it can hide information on a 1st screen without scrolling What is the impact? May dissuade customers from getting the important information if they don't scroll Describe your ide...

What is the challenge? Balanced Scorecards are a standard framework for businesses to frame their big goals What is the impact? This would allow anybody using BSs to quickly get going and align Goals, Initiatives, and Key Result to the framework. ...