What is the challenge? Customers who want a tailored KB experience for users want options to further customize this. What is the impact? This would allow customers more flexibility to customize their KBs to their own brand and the experience they ...
Maria Plotkina
6 months ago
in Knowledge base
0
Future consideration
Opt in to receive notifications on changes to a Knowledge Base
What is the challenge? Users of our product don't know when the KB changes What is the impact? our customers don't know about important changes Describe your idea I'd like Ideas Portal users to be able to 'Opt in' to receive email notifications on...
Guest
about 1 month ago
in Knowledge base
1
Future consideration
Ability to change color and remove table borders in Notes
What is the challenge? When creating a table in Knowledge, I'm unable to remove borders or change their color What is the impact? If I need to lay the page out in a specific way, one way to accomplish this is to use a table; however, I don't alway...
Jeff Bye
4 months ago
in Knowledge base
0
Future consideration
The knowledge base needs a search and replace function.
What is the challenge? When editing other people's writing, many mistakes are repeated (e.g., two spaces after a period; "&" instead of "and"). What is the impact? Have to manually fix each one. This approach is tedious and slow. Describe your...
Mark T
4 months ago
in Knowledge base
1
Future consideration
What is the challenge? When creating documentation to share in a Knowledge Base, sometimes you want to include information from another site. Currently you have to either : Copy and paste that content into the KB, so you have to maintain it in two...
What is the challenge? We would like to use a Knowledge Base for external user access; however, without the ability to use our branded font, it is a challenge What is the impact? Misalignment with branding materials Describe your idea We would lik...
Jeff Bye
7 months ago
in Knowledge base
0
Future consideration
What is the challenge? It can be helpful to share PDF with your audience/stakeholders for use cases such as: Forms Scanned documents Heavily formatted documents However, these PDFs can't be easily shared in a KB today. There is an idea to allow th...
Emily Yankush
about 1 month ago
in Knowledge base
0
Future consideration
What is the challenge? Non-English speaking users need to access content in a KB. Currently a separate KB must be generated in each applicable language. How would you solve it? Provide KB translation. What impact would it make? Allow non-English s...
Don't show the option to download videos in a shared KB
What is the challenge? Some customers with a private knowledge base do not want their users downloading videos. What is the impact? Allowing users to download content increases the likelihood that is shared with users who shouldn't have access to ...
Emily Yankush
7 months ago
in Knowledge base
0
Future consideration
Public Users Watch and Subscribe to Knowledgebase Articles being Published.
What is the challenge? We would like to use Knowledgebase Advanced to track things like User Documentation, FAQs, and Release Notes and make this available publicly. However we need a way to disseminate this information to our users who have want ...
Guest
7 months ago
in Knowledge base
0
Future consideration