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Knowledge base

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Embed external pages in knowledge base

What is the challenge? Knowledge bases can link out to external pages/services but do not currently support embedding. What is the impact? Ability to embed pages will allow users to remain within the knowledge base while consuming external informa...
Brittany Rhoney 27 days ago in Knowledge base 0 Future consideration

Upload pdf directly into a documents workspace

What is the challenge? I cannot directly upload a pdf in a documents workspace folder, only as an attachment of a note. What is the impact? I now have to search for my pdf, because they are hidden in notes. Describe your idea Directly upload pdf i...
Guest 29 days ago in Knowledge base 1 Future consideration

Opt in to receive notifications on changes to a Knowledge Base

What is the challenge? Users of our product don't know when the KB changes What is the impact? our customers don't know about important changes Describe your idea I'd like Ideas Portal users to be able to 'Opt in' to receive email notifications on...
Guest 30 days ago in Knowledge base 1 Future consideration

Add PDF preview option to KBs

What is the challenge? It can be helpful to share PDF with your audience/stakeholders for use cases such as: Forms Scanned documents Heavily formatted documents However, these PDFs can't be easily shared in a KB today. There is an idea to allow th...
Emily Yankush about 1 month ago in Knowledge base 0 Future consideration

Set up multiple authentication methods to access the same knowledge base

What is the challenge? Currently it is possible to configure (SSO) for KB's but only one SSO, which makes it difficult to share a KB with multiple internal or external groups. What is the impact? This is confusing our internal users and a potentia...
Simone Bilton about 1 month ago in Knowledge base 0 Likely to implement

Knowledge Document Template with Version Control

What is the challenge? keeping consistent knowledge documents in unified space What is the impact? Describe your idea offer a Knowledge Document Template with Version Control
Guest about 2 months ago in Knowledge base 1 Future consideration

Pilot/POC

What is the challenge? Need a template that is repeatable to create a Pilot project with success metrics to test a use case prior to moving to development. Need a spot for assumptions and then post Pilot, what did we find out What is the impact? E...
Guest 2 months ago in Knowledge base 0 Future consideration

Reduce internal padding of callouts

What is the challenge? Due to recent CSS changes, the padding within callouts is a bit excessive and pushes the icon out of alignment. What is the impact? Looks off compared to the other elements + text blocks on pages Describe your idea I realize...
Jeremy Bruno 2 months ago in Knowledge base 0 Future consideration

Import knowledge base notes from Zendesk

What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...
Emily Yankush 2 months ago in Knowledge base / Notes 0 Future consideration

Enable knowledge base header bar links to open in new tab

What is the challenge? Selecting a button in a knowledge base header navigation bar navigates away from the KB if the link is external What is the impact? Users are confused--e.g., if the external link is to a form to provide feedback about the KB...
David 3 months ago in Knowledge base 0 Future consideration