Knowledge bases

What is the challenge? Creating a TAM - Architecture Diagramm and store it centrally,use it in AHA, use in in Confluence,us it in any other source.... today the diagramm gets copied and stored redundant, makes it a challenge to keep it updated on ...

Users can download a knowledge base document via their browser. It would be helpful to make this option more prevalent by showing a print option on the knowledge base.

What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...

What is the challenge? Main headings that are part of snippets used within larger documents do not appear as headings in the auto-generated table of contents at the start of a document What is the impact? Incomplete table of contents means...

What is the challenge? Currently individual Aha! Knowledge add-on users can't create and manage document collections What is the impact? Their ability to manage knowledge bases is impacted as it requires a Customization Admin to create and...

What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...

What is the challenge? Inconsistent Image sizes What is the impact? Images when pasted into Knowledge are sometimes too small and expanding the size can cause inconsistent sizes Describe your idea An option to autosize to the width of the publishe...

What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...

What is the challenge? The Knowledge Base allows formatting of up to 6 heading levels. These will currently all show in a table of contents. This is too many What is the impact? The table of contents becomes way too long where most people ...

What is the challenge? To keep the logical flow of a page easy to follow it is useful to be able to hide details, perhaps a code block, or a detailed explanation What is the impact? The wiki ends up with long pages which are hard to read ...