Knowledge bases

Users can download a knowledge base document via their browser. It would be helpful to make this option more prevalent by showing a print option on the knowledge base.

What is the challenge? Including in a knowledge base document lengthy text that needs to be available to some users without overwhelming the many users who do not need the text. Including the text is necessary to meet the needs of knowledge base u...

What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...

What is the challenge? having to use the whteboard to create from scratch a template for a product biref What is the impact? a roduct person in a mangerial prositions produces a lot of prodct artifacts per month, including Product Briefs andPRDs D...

What is the challenge? Customers who want a tailored KB experience for users want options to further customize this. What is the impact? This would allow customers more flexibility to customize their KBs to their own brand and the experience they ...

What is the challenge? Users who want to further customize their KB contents want more flexibility. What is the impact? This would give KB users more options in terms of the content they can add and how it is presented. Describe your idea Add the ...

What is the challenge? Updates and notifications to the Knowledge Base rely on a user being logged in to the Knowledge Base itself to see these. What is the impact? Updates won't be shared in the way I want them to be. Describe your idea Users are...

What is the challenge? We would like to use a Knowledge Base for external user access; however, without the ability to use our branded font, it is a challenge What is the impact? Misalignment with branding materials Describe your idea We would lik...

What is the challenge? Some customers with a private knowledge base do not want their users downloading videos. What is the impact? Allowing users to download content increases the likelihood that is shared with users who shouldn't have access to ...

What is the challenge? We would like to use Knowledgebase Advanced to track things like User Documentation, FAQs, and Release Notes and make this available publicly. However we need a way to disseminate this information to our users who have want ...