My ideas: Knowledge bases

What is the challenge? Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...

What is the challenge? Currently, when searching in the Knowledge Base, only the current page is shown, along with Previous and Next buttons. Users have no visibility into how many total result pages exist. This created several challenges: U...

What is the challenge? While recent updates have improved shortcut functionality, there is still no quick way to insert dates into a document without manually typing them. This is a feature I frequently used in Notion, where typing commands like...

What is the challenge? Copying labels What is the impact? Ineffienct to reuse labels in documents Describe your idea Make it copy-able!

What is the challenge? Currently individual Aha! Knowledge add-on users can't create and manage document collections What is the impact? Their ability to manage knowledge bases is impacted as it requires a Customization Admin to create and...

What is the challenge? When using Knowledge and inserting links to Ideas for possible future additions, the link using the # feature links to the internal Aha URL What is the impact? Non Aha users are sent to a page they can't access D...

What is the challenge? Cannot set different individual permission levels for users within the same permission group on Knowledge documents. When workspace document access is set to "Edit" for one group of Reviewers, all Reviewers inherit edit pe...

What is the challenge? I need to deploy data classification and document metadata onto notes in the documentation space.I can create custom fields, but I cannot make them mandatory at the time of creation, or ensure they are updated when documen...

What is the challenge? We have several documentation sets in Aha! Knowledge serving different user groups and languages, but right now we can only configure a single base URL for each knowledge base. We need to publish different content (sometim...

What is the challenge? AI summaries exist on the frontend for customer use, but there’s no equivalent for writers working in the backend. What is the impact? Writers can’t easily query existing content, identify where updates are needed, or scale ...