Import transcribed audio recordings into empathy sessions
Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
Andy Shaffer
about 3 years ago
in Empathy sessions
4
Future consideration
I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...
Kelly Sebes
about 3 years ago
in Empathy sessions
1
Future consideration
Allow for easier adding of contacts when not adding from an idea
I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.
Guest
about 3 years ago
in Empathy sessions
0
Future consideration
Currently i use the Guide section to design what im going to say however there is no way to easily copy a section form the guide into the live session, this means creating polls is slow and adding images is slow. I want to be able to design what w...
Naill Mclean
over 3 years ago
in Empathy sessions
0
Future consideration
Ability to integrate Empathy Sessions into existing customer community portals
When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...
Bonnie Trei
over 3 years ago
in Empathy sessions
0
Future consideration
As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.
Bonnie Trei
over 3 years ago
in Empathy sessions
0
Future consideration
Sharing Screenshots/Pasted Images in Empathy Sessions
Similar to APP-I-4143 we really need something more efficient within the empathy sessions to either take a screenshot or paste a copied image and add it as an attachment.
Joe Galanti
over 3 years ago
in Empathy sessions
0
Future consideration
In the Empathy sessions it would be great to have a count of contacts who have participated in the session. It would also be great to be able to easily export the list of people who have participated. It would be really cool if we could also get s...
Joe Galanti
over 3 years ago
in Empathy sessions
0
Future consideration
We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group. When scheduling an empathy session, it won't be applicable for us to ...