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Elle surfaces insights proactively

What is the challenge? Today, Elle is reactive. It does nothing until you open the chat window and type a prompt. If a feature has been stuck in the same status for three weeks or a customer escalation lands, you have to notice it yourself. ...
Nathaniel Collum 1 day ago in AI assistant Future consideration

Elle can see record history

What is the challenge? Elle can read the current state of any record but cannot see how it got there. It has no visibility into status transitions, field changes, comments, or edits over time. What is the impact? Common questions during triage, ...
Nathaniel Collum 1 day ago in AI assistant Future consideration

Default views set automatically to workspace

What is the challenge? For individuals that work across workspaces, it's extremely annoying to have to keep "resetting to default view" from a Saved Gantt view from another workspace, which appears automatically. I understand defaulting to a Saved...
Sylwia Zalinska 2 days ago in Reports Future consideration

Allow record selectors to accept URLs

What is the challenge? When pasting a URL into the input box for record selectors, the value is not recognized. The dropdown only matches on name and reference number — it does not accept full record URLs. What is the impact? This breaks a natura...
Chrissi McNamara 2 days ago in Features Future consideration

Ability to give Elle access to other MCPs

What is the challenge? If I treat Elle like most other LLMs, I'd like to connect her with other systems that have an MCP connection - for example, to developer documentation or product data sources, etc - so that she has more insight and tools Wh...
Jennifer Chiang 2 days ago in AI assistant Future consideration

Restrict ability to create new features or update a feature's release

What is the challenge? Some accounts may allow users permission to edit features, but they do not want the user to be able to create new features. Further, they need the ability to restrict a user from assigning or editing the assigned release. A ...
Stephanie Lechner 5 days ago in Account settings Future consideration

Provide Ask Elle in advanced filter modal

What is the challenge? In the advanced filter modal there is no option to "Ask Elle" to create a fitler. What is the impact? You must add filters directly in the report UI to utilize "Ask Elle" Describe your idea. Add the "Ask Elle" option to th...
Justin Paulson 6 days ago in Reports Future consideration

Zendesk Bug promotion straight to Roadmap Parking Lot

What is the challenge? I want to be able to promote bugs from Zendesk directly to my Roadmap parking lot and bypass the need for the idea portal or the Develop team. What is the impact? Additional workload to push bugs to the idea portal and then...
Matthew W 20 days ago in Integrations Future consideration

Exclude Story/Requirement Statuses from Feature Progress Calculation

What is the challenge? Statuses such as "Will Not Implement" or "Won't Do" on closed requirements calculate towards the feature progress when calculating from requirements What is the impact? Incorrect progress is shown/reported Describe your id...
Dee Dee Welch 3 days ago in Features Future consideration

Pre-populate Ideas Submission widget with in-app contextual data

What is the challenge? When a user submits their idea or reports a potential issue, they are doing it in our platform in context of whatever page they are on. They often just talk about the issue as if you can see their screen, so the idea is mi...
Guest 5 days ago in In-app widget Future consideration