My ideas: Empathy sessions

Showing 28

Add option to anonymize users in empathy sessions

It would be helpful to have an option to hide names in an empathy session in order to protect sensitive information shared by participants.

Guest about 3 years ago in Empathy sessions 0 Future consideration

8 VOTE

Import transcribed audio recordings into empathy sessions

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...

Andy Shaffer about 3 years ago in Empathy sessions 4 Future consideration

6 VOTE

Reporting for empathy sessions

I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...

Kelly Sebes about 3 years ago in Empathy sessions 1 Future consideration

1 VOTE

Allow for easier adding of contacts when not adding from an idea

I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.

Guest about 3 years ago in Empathy sessions 0 Future consideration

1 VOTE

Empathy - Improve design mode

Currently i use the Guide section to design what im going to say however there is no way to easily copy a section form the guide into the live session, this means creating polls is slow and adding images is slow. I want to be able to design what w...

Naill Mclean over 3 years ago in Empathy sessions 0 Future consideration

4 VOTE

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

3 VOTE

Ability to move comments in an Empathy Session

Want the ability to move comments that may not have been put within the correct thread by the participant.

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

5 VOTE

Pre-populate questions in session

As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

2 VOTE

Sharing Screenshots/Pasted Images in Empathy Sessions

Similar to APP-I-4143 we really need something more efficient within the empathy sessions to either take a screenshot or paste a copied image and add it as an attachment.

Joe Galanti over 3 years ago in Empathy sessions 0 Future consideration

1 VOTE

Empathy Sessions - Contact Count, Export, Metrics

In the Empathy sessions it would be great to have a count of contacts who have participated in the session. It would also be great to be able to easily export the list of people who have participated. It would be really cool if we could also get s...

Joe Galanti over 3 years ago in Empathy sessions 0 Future consideration

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