Ideas research

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Import transcribed audio recordings into empathy sessions

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...

Andy Shaffer about 3 years ago in Empathy sessions 4 Future consideration

7 VOTE

Reporting for empathy sessions

I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...

Kelly Sebes about 3 years ago in Empathy sessions 1 Future consideration

2 VOTE

Ability to add screenshots to the In-App Feedback

Would love to be able to display a screenshot\image in the subtitle area of the In-App feedback. Example I was using an in app feedback on a page to highlight a new feature on the page. It would be helpful to be able to show a screenshot of the fe...

Guest over 3 years ago in In-app feedback 0 Future consideration

2 VOTE

Ability to manage Ideas portal applications

It would be nice to be able to manage ideas portal applications for the submission widgets.

Andy Shaffer over 3 years ago in Ideas portal / In-app feedback 0 Future consideration

1 VOTE

Allow for easier adding of contacts when not adding from an idea

I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.

Guest over 3 years ago in Empathy sessions 0 Future consideration

1 VOTE

Add ability to paste screen captures into the Support form

It'd be extremely useful if the Support form would let me paste screen captures into it rather than need to create a file from my screen capture, save it, and then upload it.

Sharon D over 3 years ago in In-app feedback 0 Future consideration

1 VOTE

Empathy - Improve design mode

Currently i use the Guide section to design what im going to say however there is no way to easily copy a section form the guide into the live session, this means creating polls is slow and adding images is slow. I want to be able to design what w...

Naill Mclean over 3 years ago in Empathy sessions 0 Future consideration

4 VOTE

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

3 VOTE

Ability to move comments in an Empathy Session

Want the ability to move comments that may not have been put within the correct thread by the participant.

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

5 VOTE

Pre-populate questions in session

As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

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