Ideas research

Showing 59

Allow for easier adding of contacts when not adding from an idea

I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.

Guest about 3 years ago in Empathy sessions 0 Future consideration

1 VOTE

Add ability to paste screen captures into the Support form

It'd be extremely useful if the Support form would let me paste screen captures into it rather than need to create a file from my screen capture, save it, and then upload it.

Sharon D over 3 years ago in In-app feedback 0 Future consideration

1 VOTE

Empathy - Improve design mode

Currently i use the Guide section to design what im going to say however there is no way to easily copy a section form the guide into the live session, this means creating polls is slow and adding images is slow. I want to be able to design what w...

Naill Mclean over 3 years ago in Empathy sessions 0 Future consideration

4 VOTE

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

3 VOTE

Ability to move comments in an Empathy Session

Want the ability to move comments that may not have been put within the correct thread by the participant.

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

5 VOTE

Pre-populate questions in session

As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

1 VOTE

Widget that does not require mouse click to expand

No description provided

Guest over 3 years ago in In-app feedback 1 Future consideration

2 VOTE

Sharing Screenshots/Pasted Images in Empathy Sessions

Similar to APP-I-4143 we really need something more efficient within the empathy sessions to either take a screenshot or paste a copied image and add it as an attachment.

Joe Galanti over 3 years ago in Empathy sessions 0 Future consideration

1 VOTE

Empathy Sessions - Contact Count, Export, Metrics

In the Empathy sessions it would be great to have a count of contacts who have participated in the session. It would also be great to be able to easily export the list of people who have participated. It would be really cool if we could also get s...

Joe Galanti over 3 years ago in Empathy sessions 0 Future consideration

2 VOTE

Distribution list for empathy sessions

We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group. When scheduling an empathy session, it won't be applicable for us to ...

Mark Eaves almost 4 years ago in Empathy sessions / Ideas research 0 Future consideration

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