We have two portals, one for internal users and one for customers. The customer portal only needs a simple list of categories - no children categories. The customer portal is submit only.
For the staff portal, after a product manager has looked at...
Guest
over 9 years ago
in Ideas / Ideas portal
9
Future consideration
We really like Aha and are trying to make it the source-of-record for customer feedback into PM. By adding a "feature feedback" type of page, we could manage our Beta through Aha rather than external SharePoint. We'd like to post mockups (as pictu...
Matt Lavallee
over 9 years ago
in Ideas portal
2
Already exists
Among other attributes tracked in Zendesk, client name is an important factor in understanding the impact of, and reporting on our response to enhancement requests. Without the ability to map these attributes from Zendesk, we will have to manually...
Guest
over 9 years ago
in Ideas portal
5
Already exists
I would like to extend the current subscriber/notifications to also provide updates when someone votes on their idea and any kind of update occurs beyond just the current notifications which are tied to certain status changes. This is extremely us...
Guest
over 9 years ago
in Ideas portal
2
Already exists
Product Portal: Make it easier to instantly see which product ideas you are looking at.
I would like to have the Idea reference number alongside the Idea Name. We have three products in the portal and for our new users to the portal it is not immediately obvious which product they are viewing. The first thing they see is the default ...
Guest
over 9 years ago
in Ideas portal
3
Already exists
Create an idea on behalf of a user (while using the Zendesk integration)
It'd be really nice if it didn't create the idea as the Zendesk user and just have it show up as a vote from the person who submitted the ticket.
Really it should show up as that person who created the idea instead of the analyst who has their Zen...
Jake Spirek
over 9 years ago
in Ideas portal
2
Already exists
With many products, it can be a pain to view all of the ideas when they're only at the product level. The ability, via a tabular view, to see a snapshot of all idea for a product line or a complete organization would be helpful. Similarly, managin...
Guest
over 9 years ago
in Ideas portal
3
Already exists
I often get emails from people with suggestions and other ideas. It would be super convenient to be able to forward any email to a specific email address and have that become a new idea in the system.
Mat Jennings
over 9 years ago
in Ideas portal
0
Already exists