Ideas portal
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Add unique identifiers for idea submitters
Who would benefit? Idea Submitters, Admins and POCs What impact would it make? Avoid merging user information between old and new idea submitters with the same name and contact details How should it work? Currently, the only identifier used to det...
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Allow admins control which portal portal ideas are created in through the Zendesk integration
Currently there does not seem to be logic to send a zendesk created idea to a specific portal within a workspace. It would be very helpful if admins were able to configure the portal they want zendesk created ideas pointed towards.
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Ideas Portal - White list users within spam
We recently implemented the Ideas portal internally and externally. Every day since, are getting many internal user Ideas getting flagged as spam. It would be beneficial to have the ability to white list users, so their Ideas will not continue to ...
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6
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Make a visible to all in organization for ideas portal
We'd like to use an Ideas portal for for our customer support requests. Our blocker right now is that there is no option to make ideas visible to only people within the org. None of the other options work for us. We need to have all the contact wi...
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4
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Ability to view history / audit trail for Idea Portal configuration
Need to be able to see an audit trail / history of changes made to configuration of ideas portals. Would like to be able to do this from the ideas portal config itself. E.g. For Product A Ideas Portal, in config, choose Edit, and then from the con...
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15
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Idea Portal Workspace List Sorting based on Terminology Category Aliases
The Idea Portal currently sorts workspaces based on the workspace name. The portal allows for a workspace name to have an alias in the portal setting by applying the alias in the Category section of Terminology. However, when applying an alias the...
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Have portal 'Thank You' email send out after idea created via API
We create ideas and register subscriptions for the idea against a specified portal via the AHA API. We do this as it allows us to inline the process of idea creation rather than have the user have to go out to a portal and insert an idea.In this w...
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Use alternative terminology for idea status in email notifications
We used a couple alternative terms for statuses for the customer-facing view of ideas. However, that alternative terminology was not used in the email notifications sent out to the idea creator. Alternative terminology should be adopted wherever t...
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